Guides
CRM Software Price in India for Small Business (2026)
What CRM costs a small Indian business in 2026: per-user and flat pricing, free plans, hidden costs, and questions to ask. Prices from vendors' own pages.
Prices checked on 2 November 2026 from each vendor's own page.
"How much does a CRM cost?" has no single answer, because vendors price in four different ways. This guide explains those ways, shows what a few vendors list on their own pages, names the costs that are easy to miss, and gives you questions to ask. We make a CRM ourselves, so we say where ours is not the right pick and we do not rank anyone. Prices change, so check the live page before you buy. Please confirm tax and contract points with your CA.
Four ways CRMs are priced
- Per user, per month. You pay for each person who logs in. It is cheap for two users and expensive for twenty.
- A flat price with a user limit. One price covers a team up to a set size, then you move to the next tier.
- A quote. No public price. The vendor asks for your team size, branches and needs.
- A free tier. A real product with limits on users or features, meant to lead to a paid plan.
What vendors list, 2 November 2026
| Vendor | What its page shows | Notes |
|---|---|---|
| Bitrix24 (India page) | Free for 1 to 2 users. Basic: Rs 2,990 a month, or Rs 1,910 a month billed annually, 5 users. Standard: Rs 6,890 a month, or Rs 4,790 billed annually, 50 users | Flat price per organisation with a user limit. The page says its prices come from marketing materials as of March 2026 |
| Freshsales | Growth $9, Pro $39 and Enterprise $59 per user per month, billed annually. 21-day free trial | Shown in US dollars. Branded documents are an add-on at $19 per user per month |
| HubSpot CRM | Free for up to 2 users. Starter: $7 a seat per month with annual payment, or $10 month to month | The page says Starter is normally $20 a seat, and that discounts are for new customers only. Prices are subject to tax |
| Zoho CRM | Free forever for 3 users. Paid plans: Standard, Professional, Enterprise, Ultimate | We could not read the paid prices from the page, so we list none |
| HamaraCRM | No public price. Pricing is tailored, and quotes are in INR | Its Mumbai page lists a free trial, free data migration and full data export on cancellation, and Android and iPhone apps on every plan |
| BecozAI CRM & Leads | Starter plan: Rs 378 a month, or Rs 3,843 for 1 year. Growth: Rs 504 a month. Professional: Rs 662. Enterprise: Rs 788. Plus 18% GST | Priced by plan, not by user. Starter includes 10 logins and 3 branches |
A few reading tips. The dollar prices are not converted, because exchange rates and taxes change the result. The Bitrix24 figures are per organisation, so divide by users. BecozAI's price is per plan: Rs 378 for 10 logins is about Rs 38 per login a month before GST, but only if you use all ten. The full BecozAI system, which includes all seven products, starts at Rs 1,200 a month + 18% GST.
A worked comparison for a team of five
Take a five-person sales team. Bitrix24 Basic covers 5 users at Rs 1,910 a month billed annually, which works out to Rs 382 per user a month. BecozAI Starter's CRM & Leads is Rs 378 a month for up to 10 logins, before GST, so a five-person team pays the same Rs 378. A per-user tool is priced differently: at $9 a user, five Freshsales Growth seats come to $45 a month on its annual plan. The point is not that one is cheaper. The point is that the same team costs different amounts under different pricing models, and the model that suits you depends on whether you will add users.
Costs that are easy to miss
- WhatsApp. Messages that go out on their own need a WhatsApp Business API, which the CRM vendor may charge for and Meta charges for separately. In BecozAI, a WhatsApp share link works on every plan. For messages that go out on their own, you connect your own WhatsApp Business API and pay Meta directly.
- Lead sources. Portals such as IndiaMART and JustDial have their own fees. A CRM only brings the leads in. BecozAI lists IndiaMART, JustDial, Google lead forms, Meta lead ads and website forms, and each has to be connected first.
- Calling. Some CRMs include calling. BecozAI does not have built-in calling. Your team dials from their own phones.
- Add-ons. Freshsales lists branded documents as an add-on. In BecozAI, extra branches, extra storage and the AI assistant after its free period are paid add-ons. The AI assistant is free for 1 month on Starter and Growth, typing only, and 2 months on Professional and Enterprise, with voice. After that it is a paid add-on from Rs 1,500 a month.
- Data migration and training. HamaraCRM says free data migration is included. Ask each vendor what is free and what is billed.
- Annual commitments. Several prices above are cheaper only if billed annually. BecozAI plans are prepaid and do not renew automatically.
Questions to ask any vendor
- What is the price for my team size in a year, with tax, and what is the price in year two?
- Which lead sources connect, and do I need my own account with each?
- Can I export all my data if I leave, and is that free?
- Is there a phone app on my plan, and for Android and iPhone?
- What is extra: WhatsApp, calling, storage, extra branches, support hours?
- Can I try it with my own leads before paying?
Where BecozAI sits, and where it does not
BecozAI CRM & Leads has a lead book with stages, owners and sources, a calling list for telecallers, a follow-up board, field visits with GPS check-in, import from Excel and CSV including Facebook lead exports, team targets, and conversion of a won lead into a customer and quotation. It is priced per plan, and its scope is broad, because the same system also runs accounts, stock, staff and billing.
It is not the right pick if you need built-in calling, an iPhone app (there is none; the Android app is an APK download on Professional and Enterprise plans, and every plan works in a phone browser), WhatsApp messages that send themselves without your own API, or deep marketing automation. We do not claim those. We are also a cloud product with a published address in Whitefield, Bengaluru, and no Mumbai or Navi Mumbai office. Setup and training are done remotely.
See our CRM & Leads page, and CRM for Mumbai sales teams for a worked territory example. The 7-day free trial lets you load your own leads.
This guide is information, not advice. Please confirm the points in it with your CA.